Fix payment problems

Recover from declined cards, overdue invoices, or a missing purchase.

Most billing problems can be resolved from Profile. Start there to confirm the plan status, billing date, and credit balance before retrying a payment.

Your subscription is past due

1. Open Profile and choose Update Payment Method.
2. Replace or correct the payment method in Stripe.
3. Complete any overdue payment, then return to Superapp and refresh Profile.

While an account is overdue, plan changes and credit top-ups may be unavailable. Resolve the payment first, then make the subscription change.

A card is declined

• Confirm the card number, expiration date, security code, and billing address.
• Complete any verification request from your bank, such as 3D Secure.
• Ask the bank whether online, recurring, or international payments are blocked.
• Try another supported payment method if the bank continues to decline the charge.

Checkout was closed or cancelled

Return to Profile and check the plan and balance. If neither changed, start checkout again. Review the Stripe confirmation screen before assuming the first attempt completed.

You paid, but the purchase is missing

1. Refresh Profile, then sign out and back in if the balance still looks unchanged.
2. Wait a few minutes for payment confirmation. Do not immediately buy the same item again.
3. Email support@superappp.com with the account email, payment date, amount, and Stripe receipt or invoice ID.

A charge looks duplicated

Compare the dates and descriptions first: a subscription renewal and a one-time credit top-up can appear close together. If the same purchase appears twice, send both receipt IDs to support for review.